The province, home to around 17,500 private businesses that generate 80% of gross regional domestic product and 23% of state budget revenue, is rolling out new mechanisms to help firms navigate administrative procedures, investment rules, taxes, land, insurance, environmental regulations and fire-safety requirements. SMEs, most of them small or micro-sized, often lack in-house legal departments and remain highly vulnerable to regulatory risks.
Under a new coordination mechanism issued through Decision No. 38/2025/QD-UBND, departments, agencies and commune-level authorities must respond to businesses’ legal inquiries within 15 working days, or 30 days for complex, cross-sector cases.
Requests outside an agency’s authority must be forwarded immediately to the responsible unit to prevent delays. The mechanism also strengthens the development of legal databases, case repositories, training programs, and channels for receiving business petitions.
The Department of Finance said the province has offered training sessions, conferences, seminars, legal leaflets and hotlines to help business owners and employees stay updated on regulations and avoid violations.
Local companies say legal clarity and timely support are critical to operations. Hoa Trang Import-Export Co. Ltd., which exports coffee and pepper, has long complied with fire-prevention rules, investing in equipment and staff training.
However, Director Nguyen Van Thanh said new requirements, such as preparing design dossiers for approval and installing automatic fire-prevention systems, are costly, adding that the firm hopes for more flexible support from authorities.
Tay Nguyen Trading and Processing Co. Ltd. faces a different challenge. Although its rice-processing plant has completed core infrastructure and deposited payment for machinery, the surrounding transport, electricity and water systems have not been built as promised, preventing operations and causing major losses.
Director Pham Ngoc Khanh urged the province to adjust the project’s objectives so the company can use land and assets effectively and protect local budget revenue.
Grassroots authorities also play a role. In Ia Dom Commune, officials say they actively identify enterprise needs, provide consultations, and help firms access legal information. Once the new support program is fully approved, the commune plans to implement targeted assistance for businesses.
The Provincial Business Association has additionally held thematic seminars on agricultural export standards, “technical barriers,” and international trade regulations, giving firms direct access to expert guidance that can help improve the competitiveness of local products.