Since the program’s rollout in mid-2022, 46,893 out of 47,213 business households (99.32%) across 135 communes and wards have installed and used the eTax Mobile app, according to the Gia Lai Provincial Tax Department. The initiative aligns with the province’s “taxpayer-centric” approach, positioning information technology as the foundation of modern tax administration.
By September 2025, 96% of households using eTax Mobile had paid taxes through the app, with total payments exceeding 27.3 billion VND (about USD 1.07 million), contributing promptly to the state budget.
The eTax Mobile application, available on both iOS and Android, enables business households to pay taxes, check records, and handle tax-related matters anytime and anywhere, offering convenience and transparency.
To ensure broad adoption, the tax authority has implemented extensive communication and training programs, using platforms such as Facebook and Zalo to guide users. Local tax teams have also conducted in-person visits to markets and businesses to provide hands-on assistance.
In Local Tax Team 1’s jurisdiction, covering six wards and communes in Quy Nhon, 6,895 of 6,988 business households (98.66%) have installed the app, with 4.5 billion VND (USD 176,000) in payments recorded during the first nine months of 2025.
Similarly, Local tax team 2 achieved full coverage, helping 6,501 business households install the application. In September 2025 alone, payments made through eTax Mobile totaled 2.7 billion VND (USD 106,000).
Business owners have praised the convenience of the platform. “With just a few simple steps on my phone, I can quickly and accurately complete all my tax payments”, said Mr. Diệp Bảo Minh, an electronics store owner in Bình Định Ward, noting he pays 3–3.5 million VND (USD 117–137) in taxes monthly through the app.
Taxpayer Ms. Nguyễn Thị Thu Thảo from Quy Nhon Ward added: “This application is easy to use and helps me manage my taxes anytime without visiting the tax office or a bank.”
According to Mr. Lê Minh Nhựt, Head of the Gia Lai provincial Tax, eTax Mobile represents “a crucial component of the tax authority’s electronic public service system,” improving transparency and efficiency in tax management. The department aims for 100% of business households in Gia Lai to complete their tax obligations via the app in the near future.