The provincial Department of Construction is currently overseeing 1,078 transport businesses operating nearly 12,500 vehicles. These include 75 companies providing contract-based services with 2,512 vehicles, 28 taxi firms with 2,062 vehicles, and 83 fixed-route operators running 855 vehicles, primarily on interprovincial routes connecting Gia Lai to other parts of the country.
Despite increased investment in modern fleets and service upgrades, authorities say violations persist. During the period surrounding the 2026 Lunar New Year, several operators on the Gia Lai-Ho Chi Minh City route were found selling sleeper bus tickets above listed prices, prompting public complaints and stricter enforcement.
In March 2026, inspectors penalized Hung Nga Trading and Service Co., Ltd. for multiple breaches, including overcharging passengers, employing untrained staff, and failing to conduct mandatory driver health checks. The company was fined VND 52 million (approximately USD 2,080) and had two vehicle operation permits suspended for two months.
Officials said enforcement efforts have been expanded across all transport segments, including contract vehicles, taxis, and four-wheeled electric vehicles, with a focus on high-risk violations such as fare manipulation and inadequate staff training.
At the same time, the Department of Construction is supporting compliant businesses by expediting administrative procedures, conducting regular inspections, and organizing dialogues to address operational challenges.
Transport companies have also stepped up internal safety measures. Truong Thinh Trading and Transport Co., Ltd., which operates 40 interprovincial coaches, conducts daily technical inspections and requires drivers to undergo alcohol checks and license verification before each trip. Vehicles are monitored around the clock through tracking systems and onboard cameras.
Training initiatives have also been rolled out. In March, authorities partnered with the tourism sector to provide courses for drivers and managers, focusing on safety regulations, fare compliance, and customer service skills.
Traffic police said preventive measures remain a priority during the tourism peak, including awareness campaigns and commitments from transport operators. Officers continue to remind drivers to prioritize safety in all operations.