Gia Lai unveils 2026-2030 administrative reform drive to boost transparency and citizen-centred governance

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Gia Lai Province has launched a new emulation movement to accelerate administrative reform for 2026–2030, aiming to build a modern, transparent and citizen-focused public administration.

The initiative was formalised on March 17, 2026, when Vice Chairman of the provincial People’s Committee Lâm Hải Giang signed Plan No. 100/KH-UBND. The plan underscores the province’s commitment to improving governance efficiency and service delivery for citizens and businesses.

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Administrative procedure reform helps Gia Lai improve its investment environment and raise its Provincial Competitiveness Index. Illustrative photo

Authorities say the programme seeks to strengthen unity, initiative and creativity among officials, civil servants and public employees, while embedding accountability and professionalism across the public sector. Citizen and business satisfaction will serve as a key benchmark for evaluating service quality.

The reform drive prioritises institutional improvements, streamlined administrative procedures, organisational restructuring, civil service reforms and public finance management. It also places strong emphasis on developing e-government and advancing digital transformation.

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Citizens come to complete procedures, mainly related to civil status, land, and construction. Illustrative photo

Officials aim to improve core performance indicators, including the Public Administration Reform Index (PAR INDEX) and the Satisfaction Index of Public Administration Services (SIPAS), alongside innovations in leadership and communication.

The movement will be integrated with broader socio-economic development goals, including economic growth, budget revenue, infrastructure development, social welfare and environmental protection. Authorities say this marks a shift from isolated reforms to a comprehensive governance model aligned with long-term development.

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Staff guide citizens to take a queue number at the Gia Lai Provincial Public Administration Service Center. Illustrative photo

Participation has been expanded to include government agencies, local authorities, press organisations and affiliated units, as well as individuals directly involved in administrative reform tasks.

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Progress will be monitored through annual reviews and a final assessment at the end of the 2026-2030 period. Commendations will be awarded based on measurable results, innovative initiatives and their practical impact.

By linking reform efforts with clear performance indicators and a structured reward system, Gia Lai expects to create momentum for building a service-oriented administration that supports investment, competitiveness and sustainable development.

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